Return & Refund

Return & Refund Policy - ThreeHouseShop

At ThreeHouseShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you received, we offer a simple return and refund process to ensure that your shopping experience is as smooth as possible.

Return Policy

• Eligibility for Returns:
  You can return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Non-returnable Items:
  Certain items cannot be returned for hygiene or safety reasons, including but not limited to opened personal care products, cleaning products that have been opened or used, and any items marked as non-returnable on the product page.

• Return Process:
  To initiate a return, please contact our customer service team via email or the contact form on our website. Please include your order number and the reason for your return. Our team will guide you through the return process and provide a return authorization if applicable.

• Return Shipping Costs:
  Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival. If the item is defective or damaged, we will cover the return shipping costs.

Refund Policy

• Processing of Refunds:
  Once we receive and inspect the returned items, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

• Partial Refunds:
  In some cases, partial refunds may be issued if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

• Late or Missing Refunds:
  If you haven’t received your refund yet, please check your bank account or credit card statement first. If it still hasn’t been posted, please contact us. We will do our best to assist you.

Exchanges

Currently, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, depending on your preference. Please include photos of the damaged or defective item with your request.

Questions?

If you have any questions about our return and refund policy, or if you need assistance with your return, please feel free to contact our customer service team. We are here to help and ensure you are satisfied with your purchase.

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This Return & Refund policy outlines the process for returning items and receiving refunds at ThreeHouseShop, including eligibility, shipping costs, processing time, and steps for damaged or defective items.