Track your order
Track Your Order - ThreeHouseShop
At ThreeHouseShop, we want to ensure that you can easily track the status of your order once it has been shipped. Here is everything you need to know about tracking your order.
1. Receiving Tracking Information
Once your order has been processed and dispatched, we will send you a confirmation email. This email will include a tracking number and a link to the courier's website, where you can follow your package in real time.
2. How to Track Your Order
To track your order, follow these steps:
- Open the tracking email you received after your order has been shipped.
- Click on the tracking link provided in the email or copy the tracking number.
- Visit the courier’s website (the link will take you there directly) and enter your tracking number in the provided field to see your package's status.
3. Tracking Information Updates
Once you begin tracking your order, you will receive updates about its status. Please note that it may take a few hours for the tracking information to appear after the package has been shipped.
4. Delayed Tracking Updates
In rare cases, there may be a delay in the tracking updates provided by the courier. If your tracking information does not update for several days or shows an error, please feel free to contact our customer service team for assistance.
5. Lost Packages or Issues with Delivery
If the tracking information shows that your package is delayed or lost, or if there is an issue with your delivery, please contact us immediately. We will investigate the matter with the courier and work towards resolving the issue.
6. Shipping Delays
Occasionally, shipping delays may occur due to circumstances beyond our control, such as adverse weather, customs processing, or carrier delays. Please be patient and allow for extra time, especially during peak shopping seasons.
7. No Tracking Number?
If you haven't received your tracking number, please check your email's spam or junk folder. If you still cannot find it, please reach out to our customer service team for assistance.
This Track Your Order policy ensures that ThreeHouseShop customers can easily track their orders and know exactly where their items are during the shipping process. If there are any issues with tracking, our customer service team is available to help.
