Shipping Policy
Shipping Policy - ThreeHouseShop
At ThreeHouseShop, we strive to offer a smooth and efficient shopping experience by providing timely and reliable shipping services. Below are the details regarding our shipping policies.
1. Shipping Methods and Delivery Times
We offer the following shipping options for our customers:
- Standard Shipping: This is our most economical option. Delivery typically takes 5-7 business days depending on your location.
- Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days.
- International Shipping: We also offer international shipping, with delivery times ranging from 7-14 business days, depending on the destination country.
Please note that delivery times may vary based on factors such as location, weather, and holidays.
2. Shipping Costs
- Domestic Shipping: The shipping cost for domestic orders is calculated at checkout based on the weight of the items and the delivery location.
- International Shipping: International shipping fees are also calculated at checkout based on the destination country and order size.
3. Order Processing
- Orders are processed within 1-2 business days after they are placed, excluding weekends and public holidays.
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.
4. Shipping Restrictions
- We currently ship to most locations within the United States and select international destinations.
- Certain items may be restricted for shipping to specific regions due to legal or logistical reasons. We will inform you if any items cannot be shipped to your location.
5. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email. You can use this number to track the status of your shipment via our shipping partner's website.
6. Delayed or Lost Orders
- While we strive to meet delivery times, delays may occasionally occur due to factors outside of our control, such as weather, customs processing, or carrier issues.
- If your order has not arrived within the expected timeframe, please check the tracking information for updates. If there is no information or if your order is significantly delayed, please contact our customer service team for assistance.
7. Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us immediately. We will work with you to resolve the issue, including replacing damaged or missing products at no additional cost.
8. Change of Address
Once an order has been shipped, we are unable to modify the delivery address. Please ensure that the address you provide during checkout is correct.
9. Return Shipping
If you wish to return an item, return shipping costs are typically the responsibility of the customer, unless the item is damaged or defective upon arrival.
10. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please feel free to reach out to our customer service team.
This Shipping Policy ensures that ThreeHouseShop customers are well-informed about shipping methods, costs, processing times, and procedures for tracking and handling any shipping issues.
